This policy explains payment for platform services, withdrawal from participation, and the handling of refund requests.
Payment procedure
Payment is made only after formatting has been reviewed and acceptance of the material has been confirmed in writing.
Withdrawal before service begins
Before editorial preparation begins, the author may withdraw and submit a refund request.
Services already performed
After editorial preparation, identifier assignment, or publication, refund eligibility depends on the amount of work already completed.
Enquiries
To have your request reviewed, provide the submission reference, payment date, and a brief explanation.